How can I tailor my communication style to accommodate patients from diverse cultural backgrounds?

To effectively tailor your communication style for patients from diverse cultural backgrounds, first establish the patient’s preferred form of address and respect their choice, including names and pronouns, to build trust and rapport ¹. Ensure the environment supports privacy and comfort, especially when discussing sensitive issues, and position yourself at the same level as the patient to facilitate open dialogue ¹. Maximise patient participation by using culturally appropriate non-verbal cues such as eye contact, if suitable, and avoid jargon by using clear, simple language that the patient can understand, confirming comprehension through open-ended questions and summarising key points at the end of consultations ¹.

Identify and accommodate communication needs early, including the use of interpreters, communication aids, or involving family members or advocates as appropriate, while being mindful of confidentiality and the patient’s preferences ¹,². Consider the patient’s language, dialect, and idiomatic expressions to avoid misunderstandings and enhance clarity ¹. Provide information in accessible formats such as written materials in the patient’s preferred language, pictures, or large print, and offer both oral and written information to support understanding and self-management ¹.

Be culturally competent by recognising and respecting cultural, religious, and spiritual beliefs that may influence communication preferences and healthcare decisions, and regularly revisit these preferences as they may change over time ¹,³. Encourage active patient participation by inviting feedback and clarifying how much information and involvement the patient desires, adapting your approach accordingly ¹.

Recent evidence emphasises that cultural competence education for healthcare professionals improves communication effectiveness by increasing awareness of cultural differences and reducing disparities in care (Horvat et al., 2014). It also highlights the importance of addressing language barriers and cultural nuances explicitly to foster mutual understanding and trust (O'Toole et al., 2019). Integrating these principles with NHS guidelines ensures communication is both respectful and responsive to diverse cultural needs.