A patient complains about a consultation in the sexual health clinic. According to FSRH service standards, what is the minimum standard for handling t...

Question

A patient complains about a consultation in the sexual health clinic. According to FSRH service standards, what is the minimum standard for handling the complaint?

Accepted Answer

The service should have a documented complaints procedure that acknowledges complaints within a specified timeframe and provides a written response

Answer

Complaints should be handled informally with no written record

Answer

Complaints are only handled by the NHS Trust centrally

Answer

The clinician complained about should respond directly to the patient

Answer

Complaints must be referred to the GMC in all cases

uk-dfsrh MCQ (SBA): Complaints Handling Service Standards

A patient complains about a consultation in the sexual health clinic. According to FSRH service standards, what is the minimum standard for handling the complaint?