A 40-year-old man writes a formal letter complaining about a delayed diagnosis of appendicitis. He is angry and demands a written response and reassurance that changes will be made. What is the most appropriate initial response from his GP practice?AIgnore the complaint unless he sends another letterBWrite back briefly stating that complications are inevitable and no error occurredCInvite him to a meeting to discuss his concerns and explain the practice complaints processDTelephone him to say you are too busy to address the complaintEImmediately send him copies of all his medical records without commentCheck my answer