Question

A 52-year-old woman attends clinic requesting access to her medical records because she is unhappy with the care received during a recent admission. What is the most appropriate response?

Accepted Answer

Explain that she has a right to access her records and direct her to the appropriate process

Answer

Refuse access as the notes belong to the hospital

Answer

Allow access only if she pays a fee

Answer

Allow her to read only the discharge summary

Answer

Tell her she can see only results, not clinicians’ entries

Practice question

A 52-year-old woman attends clinic requesting access to her medical records because she is unhappy with the care received during a recent admission. What is the most appropriate response?