A 50-year-old woman attends clinic angrily stating she will make a formal complaint about a delay in her diagnosis. According to GMC Good Medical Prac...

Question

A 50-year-old woman attends clinic angrily stating she will make a formal complaint about a delay in her diagnosis. According to GMC Good Medical Practice, what is your most appropriate initial response?

Accepted Answer

Acknowledge her concerns, apologise for her experience and explain how she can pursue a formal complaint

Answer

Tell her complaints are a waste of NHS time

Answer

Become defensive and justify your actions in detail

Answer

Refuse to discuss the matter and ask her to leave

Answer

Advise her to complain directly to the health secretary

uk-plab-1 MCQ (SBA): Handling complaints

A 50-year-old woman attends clinic angrily stating she will make a formal complaint about a delay in her diagnosis. According to GMC Good Medical Practice, what is your most appropriate initial response?