Question

A 40-year-old woman with depression posts negative comments about her care and names ward staff on a public social media platform. She is currently an inpatient on your ward. According to GMC guidance, how should you respond?

Accepted Answer

Ask hospital communications and senior team for advice and address concerns through appropriate channels

Answer

Respond directly on social media to defend staff

Answer

Ignore it completely

Answer

Threaten legal action against the patient

Answer

Ask staff to respond individually from their personal accounts

Practice question

A 40-year-old woman with depression posts negative comments about her care and names ward staff on a public social media platform. She is currently an inpatient on your ward. According to GMC guidance, how should you respond?