A patient’s daughter attends the surgery complaining about her mother’s care on the ward, stating that staff were rude and delays occurred. She wants to make a formal complaint. What is the most appropriate response by the GP?AExplain how to access and support her through the formal complaints procedureBTell her that complaints are pointless and discourage herCRefuse to discuss the matter and ask her to leaveDImmediately criticise the hospital staff and promise disciplinary actionEIgnore the complaint as it is not in primary careCheck my answer