Question

A 62-year-old woman has been taking warfarin when a dosing error leads to an INR of 7.0 and a large arm haematoma requiring hospital assessment. She asks why this has happened. What is the most appropriate response according to GMC guidance?

Accepted Answer

Provide a full apology and explanation of what went wrong and what will be done to prevent recurrence

Answer

Avoid explaining the error to prevent litigation

Answer

Tell her the pharmacist is to blame and avoid further comment

Answer

Decline to discuss the incident and continue treatment

Answer

Refer her to complaints department without explanation

Practice question

A 62-year-old woman has been taking warfarin when a dosing error leads to an INR of 7.0 and a large arm haematoma requiring hospital assessment. She asks why this has happened. What is the most appropriate response according to GMC guidance?