Question

A 45-year-old First Nations man reports that during his last hospital admission a staff member made disparaging remarks about Indigenous patients. He is reluctant to seek care again. As his family physician, what is the most appropriate response?

Accepted Answer

Acknowledge the racism he experienced, apologise for the system's role and discuss options to report the incident and access culturally safe services.

Answer

Suggest he ignore the comments as an isolated incident.

Answer

Tell him racism is unlikely in Canadian hospitals today.

Answer

Advise him to change his cultural beliefs to better fit the healthcare system.

Answer

Do nothing because this is outside your medical role.

Practice question

A 45-year-old First Nations man reports that during his last hospital admission a staff member made disparaging remarks about Indigenous patients. He is reluctant to seek care again. As his family physician, what is the most appropriate response?