The Bottom Line
- Most access issues come from mixing login routes (institutional vs personal) across web and mobile.
- Set up your access once when you’re calm — not mid-shift.
- If your organisation provides access, use the organisation pathway as the ‘source of truth’.
UpToDate is most useful when it is frictionless. The fix is usually not technical — it’s understanding what identity route your organisation uses, and ensuring your mobile workflow matches it.
1
Step 1 — Identify your access route
Is access provided by your employer/training body, or are you using a personal subscription? Decide which is primary.
2
Step 2 — Align web and app logins
Use the same route across devices. If you authenticate institutionally on web, don’t try a different method on mobile.
3
Step 3 — Fix the common loop
If you’re repeatedly asked to authenticate, you may be hitting the wrong entry point for your access type (institution vs personal).
4
Step 4 — Test during ‘low stakes’ time
Confirm the full flow works (web + mobile) before you need it in a clinical context.
SourceWolters Kluwer: UpToDate overview
Open Link