The Bottom Line
- If you can’t access your eVisa or generate a share code, go straight to the <strong>official</strong> “update details” and “report an error” flows.
- Most problems are identity-matching issues: <strong>passport change</strong>, <strong>phone/email change</strong>, or incorrect personal details recorded.
- Build a ‘proof bundle’ for HR/landlords: what you tried, screenshots of errors, and the official case route you’ve opened.
eVisa issues are uniquely stressful because they can block work, rent, travel, and even routine admin like banking. The solution is not more refreshing—it’s moving from “trying again” to a controlled troubleshooting workflow with evidence and escalation.
Stop doing this
Do not keep generating new share codes while your account details are unstable. Fix the account first, then generate time-limited proofs when you’re ready to submit them.
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Step 1 — Categorise the problem (pick ONE)
A) You cannot sign in. B) You sign in but cannot view eVisa. C) You can view eVisa but cannot generate share code. D) Details are wrong. E) Travel/passport mismatch. Categorising stops chaotic troubleshooting.
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Step 2 — Do account hygiene first
If passport/phone/email has changed, use the official “update UKVI account details” flow. This fixes many downstream failures.
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Step 3 — Use the official error-reporting route
If the system is failing (technical errors, incorrect details, share-code failure), use the official “report an error with your eVisa” route and keep the reference.
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Step 4 — Build the ‘HR unblock pack’
Create a single PDF containing: your eVisa status page screenshots (if accessible), error screenshots, the GOV.UK page you used, and your error report reference. HR teams respond better to a clean evidence bundle than scattered messages.
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Step 5 — If HR says “we can’t verify you”, suggest alternatives
GOV.UK right-to-work guidance includes the employer checking service for cases where the applicant cannot prove status in the usual way. Escalate politely and keep your proof bundle ready.
Copy-paste message to HR / landlord
Hi [Name],<br/>I’m currently unable to provide a working share code due to a UKVI technical/access issue. I have (1) attempted the official eVisa/share-code route, (2) opened an official error report, and (3) attached a single PDF showing screenshots and reference details.<br/><br/>Could you please confirm whether you can proceed via the alternative verification route (employer checking service) while UKVI resolves the issue?<br/><br/>Many thanks,<br/>[Your name] / DOB: [dd/mm/yyyy]